ActionAid Community-Based Complaints Mechanisms for SHEA and Safeguarding during COVID-19

Community-based complaints mechanisms ensure that communities can raise concerns about ActionAid staff/processes. Communities can use community complaints mechanisms to raise concerns, give feedback to international agencies, and report incidents of sexual exploitation and abuse. They help to create a strong culture of accountability; enable us to improve the quality, impact and effectiveness of our programmes; and ensure our programmes are safe during COVID-19.

ActionAid Digital SHEA and Safeguarding Risks during ActionAid’s COVID-19 Response

This guidance note looks at areas of digital/online engagement between staff/representatives and children, young people, communities and adults-at-risk, other staff/representatives. This guidance note identifies the risks that emerge from these ways of working and makes recommendations on how to embed safe SHEA and safeguarding approaches and the risk of our staff/representatives carrying out harm.

ActionAid International Standard Operating Procedures (SOPs) on SHEA and Safeguarding Incident Management (internal process)

ActionAid SHEA and Safeguarding Stakeholder Panel Terms of Reference (ToR)

The SHEA and Safeguarding Stakeholder Panel is responsible for: • Leading the AA entities’ work on SHEA and Safeguarding, working collaboratively to ensure a holistic approach to SHEA and Safeguarding across the entity and reporting regularly to the SMT who have overall responsibility over SHEA and Safeguarding • Receiving, triaging and managing SHEA and Safeguarding concerns and complaints

ActionAid: SHEA and Safeguarding and Safer Programming in ActionAid’s COVID-19 Response

This guidance note provides direction and tools for ActionAid and representatives (partners, volunteers, contractors etc...) on how to embed SHEA and Safeguarding into Covid-19 response work, with a focus on safeguarding programming and emerging risks.

ADRA Job Descriptions- Safeguarding Officer/Task Force and SFP

This document contains a zip file for ADRA Safeguarding Officer, Safeguarding FP, and a diagram providing a summary of the responsibilities of the roles.

Audit Your Organization Against IASC MOS Procedure for PSEA

Budgeting Guidance from Oxfam

These documents from Oxfam give guidance on budgeting for safeguarding. The document is available in English, French, Spanish, and Arabic.

CARE International Recruitment Guidelines

These guidelines from CARE International outline the online application process and how CARE mitigates safeguarding risks during recruitment.

CARE PSEA Policy

This document is Care's PSEA policy. Organizations looking for an example PSEA policy may find this one useful.